Every online store should have a clearly described procedure for returns and complaints so that customers know what to do if they wish to withdraw from a contract or submit a complaint about purchased goods.

Example:

Submitting a complaint
To submit a complaint, please follow the steps below:

1. Return/complaint form
Complete the return/complaint form and include it with your shipment. The document should contain the following information: full name, email address or correspondence address, telephone number, product number and reason for the complaint, purchase date and date when the defect occurred.

2.Returning the product
When submitting a complaint, please return the product together with all its accessories and a copy of the purchase invoice.

3. Shipping
Please send the product under complaint to the following address:
Agro Chłopecki Sp. z o.o.
+48 54 2894 245

87-640 Czernikowo

Note! You can also contact our Customer Service Department, in which case we will collect the product under complaint from you ourselves.

Product returns
In accordance with applicable law, you have 14 days to return goods. To withdraw from the contract and return a product purchased from us, complete the required declaration and send it to our address together with the returned product(s). 

Agro Chłopecki Sp. z o.o.
+48 54 2894 245

87-640 Czernikowo

Also include the following in the package with the declaration and the returned product(s) all accessories received with it/them and receipt or invoice.